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Customer journey mapping is a method to visualize a purchase process or service from the customer’s perspective. It describes a customer’s experiences during the proverbial. Journey a customer makes to orient, purchase and use a product or service. In all Lithuania WhatsApp Number List contact moments and through all channels. In short, creating a customer journey map aims to gain insight into the customer experience in order to implement improvements in the customer journey from there.

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This means that you are and remain in constant contact in order to work together to achieve the goal. Positive experiences contribute to brand loyalty. To achieve a transformation goal, a customer journey map can be written. You have to take into account the actors who influence the successful completion of such a journey. A transformation runs in curves How a transformation process proceeds often depends on the challenge that someone faces.

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For example, the transformation from a bad sleeper to a good sleeper is a different process than the decision to quit smoking. In addition, you are also dependent on someone’s motivations. One will be very stimulated to change, while the other may see many bears in the roa. Despite the fact that there is a great deal of difference in the various transformation. Journeys and motivations, it has been foun that a large number of transformation processes largely follow the same steps. In the article ‘Creating the Future (2000)’ John Fisher describes the logical process that is followe to transform as a person from.

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